Shipping and Returns
EXPECTED DELIVERY DATE FOR ALL PRE-SALE ITEMS:
SEPTEMBER 1-14, 2018.
Canadian shipping $10.00
International shipping $20.00
As a small scale business, it could take up to 5 working days for your order to be processed. We appreciate your patience and will do our best to ensure you receive your purchase in a timely manner.
All Canadian orders are processed via Canada post with a tracking code.
International purchases are shipped either through Canada Post, UPS, FEDEX or DHL, depending on the shipping options available. Please allow extra time for your orders to pass through customs.
International orders please note, import duties, taxes, and brokerage fees are the responsibility of the buyer.
We are not responsible for lost, stolen, or damaged packages.
Returns can only be made on items with manufacturing defects.
Should you want to exchange a product, we will be happy to assist. Please email firstname.lastname@example.org within 7 days of delivery.
The item must be unused and in original packaging. Customers are responsible for return shipping, we recommend a trackable service. As soon as we have received the item, you will be notified and the exchange will be processed.
Proof of purchase is required for all exchanges and refunds.
If you have any questions or concerns, please email us email@example.com.