Shipping and Returns

 

Canadian shipping FREE  *Shipping delays may occur 

International shipping $10.00

As a small scale business and with some products made to order, it could take up to 10 working days for your order to be processed. We appreciate your patience and will do our best to ensure you receive your purchase in a timely manner.

All Canadian orders are processed via Canada post with a tracking code.

International purchases are shipped either through Canada Post, UPS, FEDEX or DHL, depending on the shipping options available. Please allow extra time for your orders to pass through customs.

International orders please note, import duties, taxes, and brokerage fees are the responsibility of the buyer. 

We are not responsible for lost, stolen, or damaged packages.

Returns

We accept returns and exchanges providing the item is unused and in original packaging. 

Should you want to exchange or return a product, we will be happy to assist. Please email info@ellyarif.com within 14 days of delivery and dispatch item within 30 days.

The item must be unused and in original packaging. Customers are responsible for return shipping, we recommend a trackable service. As soon as we have received the item, you will be notified and the exchange will be processed. 

Proof of purchase is required for all exchanges and refunds.

If you have any questions or concerns, please email us info@ellyarif.com.